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Terms & Conditions

The website is the property of LLC Alexport Georgia (ID.404543099).

If you have access to this site and posting the order, you agree to the terms of our agreement. If you do not agree with our terms, you will not be able to use this site.

Any questions related to the terms of the contract and any questions related to the subsequent problems can be sent to info@4pets.ge or hot line (32) 242 0 555.

1.General Conditions

Definition of Terms We - LLC "Alexport Georgia", hereinafter - Company; You - A natural person who is on the website; also a legal entity entitled to a physical person; Agreement - this document;

When using the website: Please confirm that you are a person who has reached 18 years of age or has reached the age of 16 and you have a permit from the relevant persons to sign this Agreement, get the service through the website and manage the appropriate funds;

  • Follow the Terms of Use of the Website provided by the Agreement;
  • Submit the information we have requested in full and accurately to use our services;
  • Protect copyright and intellectual rights, not copy or disseminate information or any part of the information on the page in any form or purpose;
  • Strictly comply to the privacy and safety of your personal accounts, do not disclose any part of your personal account information to any third party's security systems to protect your personal account information;
  • Do not carry out actions that are intended to deal with personal and confidential information, including account security codes, and other user personal assets;
  • Do not rely on another user or another user's personal data and page;
  • Do not undertake any action that can damage the website or correct service functionality;
  • Do not make any action that is prohibited by law, by the rules established by this agreement, through the use of such websites;

2. Registration

The product can be purchased on the site by the order of the product (after registration, or without registration).

When you register or enter information on the site, you will agree to provide only accurate and complete registration information and will update this information if it changes. When registering, you will receive an individual username for authorization (on your behalf and password, as "account")."4pets.ge" - web-site and services of your account is not eligible for any other natural person or legal entity for use. You are responsible for preventing such unauthorized use. In case of failure to do so, natural and legal persons who has access to the web page and the right to use services are to be terminated by "4pets.ge", and you'll have no right to open a new account. Neither you can ask any of these persons to use your account.

3. Terms of Use and Website Usage

Delivery Service: Our services are available in Georgia. We reserve the right to suspend or restrict our service.

Restrictions on the use of the website: The information on the website may be changed or removed without prior notice. We do not guarantee that the services provided by this website will work without errors or delays. You can not get the services that violate overall legislation. In addition, you are prohibited from using our systems or any of these web-sites, which inadvertently entail unauthorized access to our systems, improper use of the password, or improper use of any information posted on the website. You agree that we have the right to disclose the information provided by you on the website and to: 1) Any person affiliated with us and its authorized representative 2) Any other person or organization with your consent; And 3) To a relevant person or a body, in the case required by the law, holds the right to gather personal information. Use of this website or the information provided by you will be deemed to be a consent of such information disclosure.

Limitation of Liability: We are not responsible and not obliged to provide any kind of guarantee or condition regarding this website; Including the incompatibility of the web site and user files or other user-accessible web browsers or other applications that are accessible by the user, and other problems that you may experience independently of our conditions. Please note that if the website is unavailable, delayed or limited, or if the website does not work properly and quickly, there is a high probability that you will not be able to receive the service and pay for your order. In order to avoid misunderstandings, you are obliged to refrain from using the website / service. If you continue to use the website, you are responsible for the risks.

4. The user information and conditions of usage


We collect two types of information about our users: Personal identifying information and non-personal identifying information.

Personal Identification Information: Personal Identification Information is information that identifies specific user identification. We may ask you to provide some information about you (such as your name, personal number, email address, gender and date of birth) when you connect to our website for any activity for instance, to open an account and buy a product with us. When paying for a product fee we may also ask you to submit your card number, date of expiry, authentication code or other relevant information. The latter is not stored on our website because payment is made from our partner bank's protected page. Therefore, we will not have access to your card information. The information you provide can be used by us for the following: In order to process order; Statistical data collection, in order to improve our services; To manage the website; Make a special offer that may interest you and provide you with information.

Non-personal identification information: Non-personal identification information is information that does not identify a specific user. This kind of information may include the kind of browser you use and your Internet Protocol's IP address. We and / or third party service providers and advertisers can automatically receive this information when you are on our website. Issuing non-personal identification information: Please note that we may disclose or provide unrecognized identification information to our partners. All of the above is aimed at improving the service you receive.

Information update and change: You can change your personal identification information on the relevant section of your account over the website. We encourage you to immediately update your personal identification information if it changes. You can request removal of information on your account. However, due to the fact that we are tracking old transactions, you can not delete information related to old transactions on the website. Additionally, we may not be able to remove all your information as we periodically resort to the information. Your card information is not available on our website or servers, but it is located on a protected page that is provided and managed by our partner bank. The latter has its own privacy policy of information, which is not our control area.

User's choice about collecting information and usage: You can always refrain from submitting additional information. However information may be required if you are involved in any activity on the website.

Information security: We carry many security measures to secure personal identification information. Your personal identification information is available on our website only if your username and password are specified. This password is encrypted. We recommend that you do not share your password with third parties. In addition, your personal identification information is stored on a secure server, where only the appropriate personnel and contractors have access. We do not have any information regarding your card details and it is not available for us, because your card belongs to the control of the bank. Please note that any transfer of data via the internet or wireless network can not be absolutely safe and guaranteed. We carry commercially reasonable security measures to protect the data and also strive to establish links only with organizations that have the same approach to this issue. However, we can not grant any warranty to the web site or the security of information transmitted from the website and we are not responsible for any third party actions that may receive any such information. Any communication between you and "4pets.ge", such as by e-mail or other means, where you represent advice or comments about the improvement or change of our service, will be deemed as unconcerned and non-personal information. You agree that such information will be used by us without any restrictions.

5. Online shopping procedure

Orders are received everyday 24 hours. You should select the desired product for the online shopping and drop it into the virtual basket; You can use the navigation for categories and sub-categories; To make a simple search, use search field, type the word and click "search"

6. Acceptance of delivery

Orders will be made ready for delivery accordingly:

  • Orders received till 13:00 o'clock noon time within Tbilisi to be delivered same day.
  • All orders received till 16:00 o'clock, to be send next day.
  • Orders placed on Saturday till 13:00 o'clock, products will be delivered on Monday.

For regions out of Tbilisi, delivery takes 1 to 3 business days. Our delivery service is carried out from Monday to Saturday (Saturday delivery is only valid for limited regions). Delivery is not provided on Sunday. Please note: In case of purchase of more than 75 GEL, delivery is free of charge. For total order amount less than 75GEL, 10GEL delivery fee is added.

Cancellation conditions: Cancellation of the order can only be done on the day of the order.

7. Contact Information